Effective error management

The concept of error management is not new, however, the financial crisis of 2008 which can be attributed to a catalogue of persistent errors has unwittingly resurrected the interest of management researchers in this field. Professor Kathleen Sutcliffe defines error management as “the prevention of a crisis and not the prevention of errors”. It is widely acknowledged that mistakes and errors cannot be totally eliminated, however, handling those mistakes correctly when they occur may be the difference between organisations that will succeed and those that will fail.

How is your organisation handling errors? Do you panic when errors occur? Do you know the experts to defer to when errors occur? For answers to those questions and many more, read “Managing the Unexpected: Resilient Performance in an Age of Uncertainty“.


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